Fulfillment Policy
We understand the importance of delivering our products and services efficiently and effectively to our valued customers. This Fulfillment Policy outlines the fulfillment process. When an order is placed via our online shop, the delivery occurs via an automatic email and is usually nearly instantaneous. When an order is placed via a purchase order, the processing times can vary, but usually do not exceed 24 hours.
Once an order is processed, an email is sent with a license code to activate (unlock) the full-featured, licensed software.
Returns and Refunds are accepted for orders where the license code has not been activated and only within the first 30 days since the purchase order date. For more details, please, refer to the End User License Agreement (EULA).
At Syncplify, we strive to provide an exceptional fulfillment experience to our customers. Through efficient order processing, timely delivery, clear communication, and a focus on customer satisfaction, we aim to exceed expectations and solidify our position as a trusted provider of secure file transfer solutions. By adhering to this Fulfillment Policy, we ensure that our customers receive the highest level of service and support throughout their engagement with us.
Please note that this policy is subject to review and updates to ensure its continued relevance and effectiveness.
